Welcome to the website and online store of L.D.A.G Ltd. (hereinafter, "the Website" and "the Company" or "the Mimi Luzon Website," respectively).
Please read the Terms of Use carefully before using the Website to purchase products or services or for any other purpose. These Terms of Use constitute a legally binding agreement made between you and the Company.
The Terms of Use, presented in detail below, define your rights and obligations when you access the Website and use it for shopping, the warranties on the products offered on the Website (if any), delivery times, fair pricing policy, the conditions on which you may cancel an order, and other essential information.
To continue shopping, please mark the appropriate box to indicate that you have read and agreed to the Terms of Use and Purchase. If you do not agree with these terms, you will not be able to complete your online purchase on the Website.
1. General
1.1. The Website includes a link for scheduling appointments at the Company's Clinic and a virtual store for the purchase of cosmetics from the Mimi Luzon beauty range and other cosmetics sold by the Company, designated for Mimi Luzon customers.
1.2. The Website is administered and operated by L.D.A.G Ltd. of 2 Yunitzman Street, Tel Aviv. You may contact Customer Services for any question related to the Website at Tel. 03-9215085 or by email to info@mimi-luzon.com between Sunday and Thursday between 08:00 and 18:00 and on Friday between 08:00 and 14:30.
1.3. Use of the Website is permitted to anyone who legally holds a valid credit card or PayPal account or other electronic wallet services that are available on the Website from time to time, at the Company's sole discretion.
1.4. Without derogating from the above, the Company reserves its right to revoke your right to perform transactions on the Website in any of the following events:
- If you used the Website services to perform an illegal act according to the laws of the State of Israel or in order to enable, facilitate, assist, or encourage the performance of such act
- If you violated these Terms of Use or the terms of any other online service that the Company offers
- If you owe money to the Company or to its related companies and you have not paid your debt although the designated date of payment has elapsed
- If your credit card has been blocked or restricted in any manner
1.5. The Company's computerized records constitute prima facie evidence of any action performed through the Website.
1.6. The Company reserves its right to make changes or modifications to these Terms of Use from time to time without advance notice. The updated Terms of Use will be posted on the Website and will come into effect upon publication.
1.7. The Company may, from time to time, make changes or modifications to the structure of the Website, including its services, appearance, the scope and availability of services offered on it, and all aspects related to the services, and is under no obligation to notify you in advance.
1.8. The Company may, at its sole discretion and for any reason and at any time, terminate its offer of services through the Website, either in entirety or in part.
2. Purchase of Products on the Website
Orders
2.1. Select products that you wish to purchase by adding them to the shopping basket.
2.2. Products in your shopping cart are saved for 60 minutes. After 60 minutes of inactivity, your shopping cart will be emptied.
2.3. After you select products, you will be prompted to enter your details, the shipping address, recipient of the order, and all other details that will help the shipper locate the shipping address you entered. All fields marked with an asterisk are required.
2.4. You will then be prompted to confirm the details of your order and the information you entered. Please check your order carefully to prevent potential shipping errors.
2.5. You may modify your order at this stage. After confirming your order, your order becomes binding, and any change you make to your order is subject to the conditions of cancellation set forth below.
2.6. Next, your credit card or PayPal will check and confirm your payment information and charge the amount of the order to your card or account.
2.7. After payment, the Company will check that the products you ordered are in stock. The Company cannot guarantee that all the products whose images appear on the Website will be in stock. The Company may, at its sole discretion and at any time, make changes to the products offered on the Website.
2.8. Your order is subject to the availability in stock of the products on the order date and/or the requested delivery date. If a product that you ordered is not in stock, a Company representative will notify you by telephone or email and may offer you an alternative product. If you refuse the alternative, your order will be cancelled and your credit card or PayPal account will be credited accordingly.
2.9. The Company will refund any amount paid in respect of a product that is not in stock.
2.10. Wholesale orders through the Website are prohibited.
2.11. The Company will deliver only orders that were confirmed by you and paid. You will receive confirmation of your order one business day after the Company receives confirmation of payment. Please contact the Company if you do not receive confirmation.
Payment
2.12. The Company accepts credit cards, PayPal, and other electronic wallet services available on the Website from time to time, at the Company's sole discretion.
2.13. The Company reserves its right to suspend or permit the use of any means of payment and apply different payment arrangements to different kinds of credit cards or means of payment.
2.14. It is your responsibility to notify the Company of any erroneous charge made by the credit card company or by PayPal, to allow the Company to make the appropriate refund.
Product Supply and Delivery
2.15. The Company will invest its best efforts to deliver your order within 14 business days from the order confirmation date if delivery is made by mail, or within 3 business days if delivery is made by messenger.
2.16. Deliveries made by a messenger service will be subject to the terms of the delivery service and its areas of delivery. Deliveries will be scheduled in advance with the recipient.
2.17. If an order is delivered by Israel Post, delivery is subject to Israel Post's delivery times and is not under the Company's control.
2.18. The customer must immediately notify the Company if any order was not delivered, either in entirety or in part, by the expected delivery date. In the event of non-delivery, a new delivery date will be scheduled.
Shipping Fees
2.19. The customer will be charged a shipping fee in addition to the price of the products. The shipping fee will be calculated based on the selected mode of delivery and will appear together with the details of your order.
2.20. Shipping fees will be paid together with the payment for the order.
2.21. The Company is not liable for any delay or non-delivery resulting from force majeure, including war, natural disaster, or any other event not under the Company's control such as strikes or work stoppages.
2.22. In the event that an order is returned to the Company due to inaccurate details provided by the customer, additional shipping and handling fees will be charged.
3. Product Returns and Cancellation of Orders
3.1. Cancellation of orders, product returns, and product exchanges are subject to the Consumer Protection Law 5741-1981 and the regulations enacted under it, as amended from time to time.
3.2. To cancel an order, please contact a Company representative.
3.3. If an order is cancelled after the product was delivered, a refund will be made only after the products are received at the Company's local branches.
3.4. Products must be returned in their original packaging, whole, undamaged, and unused. No refund or credit will be given for any returned product that does not meet these conditions. Unless the product was defective or damaged, you cannot return a product if the packaging has been opened or the product has been used.
3.5. You must notify the Company of any defective product within 24 hours of delivery. Failure to give such notice constitutes a declaration that the product received is free of any defect.
3.6. Shipping fees are non-refundable. Refunds are made through the credit card or PayPal account used to pay for the order.
3.7. The Company may charge a cancellation fee of 5% of the order amount or NIS 100, whichever is lower, and may deduct any credit card clearing fees from the refund amount. If the product is defective or damaged, no cancellation fee will be charged.
3.8. Discounted products and products for which no monetary consideration was given (such as gifts) are non-refundable.
4. Prices
4.1. Product prices on the Website are denoted in new Israeli shekels and include VAT as mandated by law. Prices do not include shipping.
4.2. The price in effect for an order is the price that appears at the conclusion of the order process. The Company may make changes to product prices at its sole discretion, without advance notice.
5. Promotions and Discounts
5.1. The Company offers sales promotions, benefits, and discounts on the Website. The Company may discontinue, modify, or replace these at any time without advance notice.
5.2. You do not have an inherent right to receive any promotions, benefits, or discounts. If any change is made to the details or amount of your order, your eligibility for any promotion or discount will be rechecked accordingly.
6. Privacy
6.1. The Company collects information, including your name, address, contact details, and email, in order to provide services, process and ship orders, promote products, and communicate with customers.
6.2. Use of the Website constitutes consent to share your information. The Company and/or parties acting on its behalf may contact you by email, telephone, or fax for sales promotions and marketing, pursuant to applicable law.
6.3. You acknowledge that you are under no legal obligation to provide information and any information you provide is given of your own free will and consent.
6.4. Your information may be used for statistical analyses made available to third parties. In such cases, the data will not include any personal information and will not be identifiable.
6.5. The Company will not share your personal details with any third party, other than in the following events:
- If you violated these Terms of Use or used the Website to commit or with intent to commit any illegal act
- If the Company has a judicial order instructing it to provide your details to a third party
- In any dispute, complaint, claim, demand, or legal proceeding between you and the Company
6.6. The Company takes conventional precautions to protect the confidentiality of your information, and credit card transmissions are encrypted according to standard. Nonetheless, the Company is not liable for any damage caused if information is lost or unauthorised use is made in events not under the Company's control.
6.7. You may at any time contact the Company at info@mimi-luzon.com to request to view, amend, or remove any information stored about you.
7. Liability
7.1. The Company and/or any party acting on its behalf are not liable for any direct or indirect, consequential or special damage caused to any Website user or third party as a result of the use of the Website and/or any purchase made on it.
7.2. The Company is not liable for any notices sent or received through the Website, the contents of such notices, or any computer file attached thereto, or any damage caused to a user or third party as a result.
7.3. The Company receives some product information from manufacturers and uploads it "as is." The Company does not review the reliability, integrity, or accuracy of said information and is not liable for any incompatibility, misstatement, or error contained therein.
7.4. Images on the Website are for illustration purposes only. The Website may contain inaccuracies or errors, and the Company is not liable for anything stemming from these.
7.5. The Company is not liable for any damage caused by delays in delivery or defects in products delivered, unless caused by the Company's aggravated negligence. In such an event, liability is limited to the price of the product.
7.6. The service on the Website is rendered "as is" and you will have no claim, complaint, or demand against the Company with respect to the features, characteristics, limitations, or compatibility of the service with your needs.
7.7. In any event, the Company's liability is limited to an amount equal to the order price.
7.8. The Company makes every effort to maintain the Website in good working order but is under no obligation to guarantee uninterrupted service. In any case, the Company will not bear any liability for disruptions.
8. Links and Advertising Information on the Website
8.1. When you visit the Website you may be shown commercial or advertising information from the Company or third parties. The Company cannot guarantee the credibility or accuracy of third-party information and therefore you may not make any claims against the Company in respect of any loss or damage stemming from reliance on such information.
8.2. The Company is not liable for any direct or indirect damage caused to you as a result of the use of or reliance on information from third-party services accessed through links on the Website.
9. Intellectual Property
9.1. The Company and/or other third parties are the sole owners of all intellectual property rights in the Website, including the name "Mimi Luzon," patents, copyrights, models, trademarks, and trade secrets. These rights apply to the graphic design, data, product listings, product descriptions, and all other details connected to the Website's operation.
9.2. Trademarks made available by companies that offer products and services through the Website are the property of those companies and may not be used without their consent.
9.3. Information on the Website, including trademarks, images, and texts, may not be copied, reproduced, distributed, sold, marketed, presented, or translated without the express prior written permission of the Company.
9.4. No commercial use may be made of the data published on the Website without the Company's prior written consent.
9.5. Data published on the Website may not be used for presentation on any other website or service without the Company's prior written consent.
9.6. This Website may not be displayed within a frame, and no deep links may be made to its pages without the Company's prior written consent.
9.7. The Website may not be displayed with any graphic design or interface other than those designed by the Company without prior written consent.
10. Confidentiality
10.1. The Company takes the best accepted precautions to protect the confidentiality of its customers' information and privacy. All data transmissions from the Website are performed using a secure encrypted SSL protocol.
10.2. The Company does not retain credit card numbers.
10.3. In events not under the control of the Company or stemming from force majeure, the Company is not liable for any direct or indirect damage if information is lost or unauthorised use is made of any information.
11. Governing Law
The Website and your order are governed exclusively by Israeli law. Exclusive jurisdiction is given to the competent Tel Aviv and Center District Courts.
For any additional information or clarifications, please contact the Company at info@mimi-luzon.com
